Business Systems Latest Compliance & Workforce Optimisation Technology Insights

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MONITOR 6

December 2016

Business Systems Latest Compliance &
Workforce Optimisation Technology Insights 

Risk & compliance

1\

6 technologies that will drive recording compliance in 2017

As the New Year slowly creeps around the corner and MiFID II just a year away, here are the top 6 technologies that will help achieve the required levels of compliance for 2017 and beyond. more

2\

The business case of Speech & Interaction Analytics within Financial Services

What are the benefits to having a robust Speech Analytics platform in place? How can it help regulated organisations achieve high levels of compliancemore

3\

The threat of being left (technologically) behind

Planning, process re-engineering and technological innovation is the only way forward if Insurance companies (and not only) want to survive in this rapidly changing and highly competitive landscape. more

Contact centre optimisation

1\

How to reduce attrition rates with workforce management

It’s simple – implementing the right workforce management system which comes equipped with self-service functionalities can reduce absenteeism and attrition. more

2\

The best ways to utilise Speech Analytics in the contact centre

According to Smart Customer Service, 43% of companies do not yet know what Speech Analytics really is or how it can benefit their business. more

3\

Business Systems partners with Customer Feedback Analysis & Reporting experts

To help you leverage valuable customer feedback, we have partnered with Feedback Ferret, an expert in feedback analysis and reporting. more

Other interesting readings:

80% of brands expect to be using chatbots by 2020

What customers actually want to hear when they’re on hold

Case study: How interaction analytics can increase both customer satisfaction and employee retention

Market Abuse Regulation (MAR): What you need to know

SEC pushes through plans to build giant audit trail

ORM within financial services – the state of play

Click below to find out more about the technologies referenced in this newsletter:

Call Recording for Compliance

Speech & Interaction Analytics

Feedback Analysis & Reporting

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