MONITOR
November 2020
Business Systems Latest Compliance & Workforce Optimisation Technology Insights

Contact Centre Optimisation

Report: Embracing The Evolving World of Work

The COVID-19 crisis has been a challenge for contact centres. Download our report based on a survey of contact centre managers to understand how to embrace this and lead in the evolving world of customer service. 

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Workforce Management ROI Calculator

Would you be interested in finding out the potential savings that could help transform your contact centre operations? Use this simple WFM ROI calculator to find out!

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Guide: Top 10 Use Cases For Contact Centre Analytics

Research indicates that using Contact Centre Analytics can drive increased revenue and loyalty. What better way to grasp how than reading actual real life customer stories? So we've put together a simple guide on the top 10! 

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Risk & Compliance

User Case Stories: How We Helped 4 Tier One Banks With Wordwatch

Using Wordwatch, we helped 4 Tier One Banks address their different challenges around: Legacy voice management, landscape voice refresh, strategic voice recording management and high speed bulk extraction. Download our user case stories to find out more.

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Article: Remaining Compliant In a Work-From-Home Environment

Julia Hoggett, the FCA's Director of Market Oversight recently warned financial organisations that they must deliver the same standard of surveillance with home workers as they would in an office environment. How can organisations ensure they remain compliant?

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Guide: 8 Microsoft Teams Compliance Recording Must-Haves

If you're struggling or currently investigating a way to record Microsoft Teams and all of your trade-related communications (including multi-channel communications such as voice, chat and video), then this e-book is for you.

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Other interesting readings:

Technologies referenced in this newsletter: