your technology roundup
 WORKFORCE MANAGEMENT 

Longer days, warm sunshine and Pimms galore. What's not to love about summer? 

Well, if you manage a team of agents then you'll know that this season can mean dread for service levels. With John in Mexico and Alison in Spain, your left balancing the rest of your team. What a nightmare! 

That's why we wanted to focus our bimonthly digest on Workforce Management - the saviour from all of this!

 ZONE 1 - CONTENT HUB 

Forecasting and scheduling for multi-channel contact centres

The State of WFM in Contact Centres | report

Getting the most out of WFM technology

 ZONE 2 - TECHNOLOGY HUB 

DMG's Workforce Management Product and Market Report 2017

Teleopti Cloud-Based WFM

Teleopti on-premise WFM

NICE IEX WFM

Verint Impact 360

 ZONE 3 - MEDIA HUB 

Employee Engagement - why it matters | webinar

WFM vs EXCEL. Who will score highest? | calculator

How to really empower your agents | webinar

Self-Service WFM explained | video

Before you go...Be heard!...We'd love to hear your feedback on our technology roundups - email us and let us know what you think!

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