MONITOR 6
April 2017
Business Systems Latest Compliance &
Workforce Optimisation Technology Insights
Contact centre optimisation
1\
Robotic Process Automation in Customer Service
According to PricewaterhouseCoopers, by 2020 the demand for an omnichannel customer experience will be amplified by the need for near-perfect execution. more
2\
[GUIDE] The Customer Service Pulse for Robotic Process Automation
Industry research on the uptake of Robotic Process Automation from customer service driven organisations in 2017. more
3\
Study Finds Growth in Workforce Management Tech in the UK
The challenge for contact center management, therefore, is to bring together employees, customers and business goals and run the contact center in an efficient, productive, engaging, value-adding and profitable way to satisfy all elements of the equation. more
|
|
Risk & compliance
1\
Navigating the voice recording landscape of MiFID II
Business Systems’ Tim Thurston explains the challenges Financial Institutions face with recording voice for MiFID II compliance. more
2\
Accountability and Cultural Change for MiFID II Compliance
Changing the firm’s culture in a way that is aligned with the mandates can radically reduce the potential of misconduct and market abuse. So, what can financial institutions and the management bodies do? more
3\
Business Systems wins Compliance Project of the Year award
The Compliance Project of the Year award has been presented to Business Systems for successfully demonstrating how the strategic use of its Vocal Wordwatch solution has facilitated compliance with financial regulations like MiFID, MAR and Dodd Frank. more
Other interesting readings:
Click below to find out more about the technologies referenced in this newsletter:
|
|