Contact Centre Optimisation
Why should I upgrade my Workforce Management software?
Is your Workforce Management system still fit for purpose?
Series 2 - Automating processes with Robotic Process Automation
Welcome to Part 2 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’.
10 reasons to consider Hosted Workforce Management
Identifying financial, operational and technical considerations this guide provides an overview of organisations who naturally align to the hosted model.
Risk & Compliance
Legacy Call Recording FAQs
Have a question about your Legacy Call Recording systems? Our team of experts addresses FAQs.
Call Extraction: Identifying risks before they happen
Another day another regulation - Identifying Risks before they happen with Call Extraction
What is entry level Speech Analytics and why it's a must for compliance
Entry level analytics solutions have gained popularity, with packages now available on a competitively priced license. Interested in finding out more?Read more
Other interesting readings:
15 Common Broken Processes in Contact Centres
Technologies referenced in this newsletter:
Robotic Process Automation
Legacy Call Retrieval