MONITOR 6
September 2018
Compliance & Workforce Optimisation Technology Insights
Contact Centre Optimisation
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Why should I upgrade my Workforce Management software?
Is your Workforce Management system still fit for purpose?
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Series 2 - Automating processes with Robotic Process Automation
Welcome to Part 2 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’.
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10 reasons to consider Hosted Workforce Management
Identifying financial, operational and technical considerations this guide provides an overview of organisations who naturally align to the hosted model.
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Risk & Compliance
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Have a question about your Legacy Call Recording systems? Our team of experts addresses FAQs.
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Call Extraction: Identifying risks before they happen
Another day another regulation - Identifying Risks before they happen with Call Extraction
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What is entry level Speech Analytics and why it's a must for compliance
Entry level analytics solutions have gained popularity, with packages now available on a competitively priced license. Interested in finding out more?
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Other interesting readings:
Technologies referenced in this newsletter: