Contact Centre Optimisation
Power to the People! - Maintaining a positive culture in the Contact Centre
What’s the winning formula for a successful contact centre culture? Find out how a WFM solution can improve employee engagement.
Series 3 - Beginning the Robotic Process Automation journey
Part 3 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’.
Space in your diary?
Then come and see us at the:
National Quality & Insight Conference (20th Nov)National Planning Conference (21st Nov)
We’ve added a new product to our portfolio, OPX an award-winning Back Office Workforce Management Optimisation Solution designed to support the digital transformation and workforce optimisation of the back office!
Risk & Compliance
Series 1 - What is Robotic Process Automation?
Welcome to Part 1 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation.
The Insider’s Guide To Live & Legacy Call Recording
Dave is the Compliance Manager heading up his team at a major bank in the City.
A Tier 1 multinational bank selects Business Systems to manage major legacy call recording project
With a large estate of legacy call recording systems, the bank was facing a number of issues related to the availability and retention of its legacy call recordings.How did we help?
Other interesting readings:
3 Tips for Re-Engaging Lost and At-Risk CustomersBeginners Guide to Workforce Management Software16 Top Uses for Cloud Contact Centre Technology
Amazon casts a long dark shadow over banking
CBI calls for fresh regulatory approach to help banks deal with tech revolutionCrime costs rise as fintechs rely on “old school” security measures
Technologies referenced in this newsletter:
Robotic Process Automation
Legacy Call Retrieval