October 2018

Compliance & Workforce Optimisation Technology Insights

Business Systems Latest Compliance & Workforce Optimisation Technology Insights

Contact Centre Optimisation


Power to the People! - Maintaining a positive culture in the Contact Centre

What’s the winning formula for a successful contact centre culture? Find out how a WFM solution can improve employee engagement.

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Series 3 - Beginning the Robotic Process Automation journey

Part 3 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’.

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Space in your diary?

Then come and see us at the:

National Quality & Insight Conference (20th Nov)
National Planning Conference (21st Nov)

We’ve added a new product to our portfolio, OPX an award-winning Back Office Workforce Management Optimisation Solution designed to support the digital transformation and workforce optimisation of the back office!

Watch Video To Find Out More >


Risk & Compliance


Series 1 - What is Robotic Process Automation?

Welcome to Part 1 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation.

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The Insider’s Guide To Live & Legacy Call Recording 

Dave is the Compliance Manager heading up his team at a major bank in the City.

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A Tier 1 multinational bank selects Business Systems to manage major legacy call recording project

With a large estate of legacy call recording systems, the bank was facing a number of issues related to the availability and retention of its legacy call recordings.

How did we help?

Download Case Study >


Other interesting readings:

Technologies referenced in this newsletter: