MONITOR 6
November 2018
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Contact Centre Optimisation
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Revolutionise the customer experience with a blended workforce
How do you achieve outstanding customer service? A blended workforce could do the trick...
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Series 4 - Best Practice Automations
Part 4 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’.
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How Business Intelligence boosts performance in Call Centres
Looking to reduce costs, create growth and transform your call centre?
Risk & Compliance
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Meet Paul - He needs to retrieve legacy call recordings
We want you to Meet Paul - IT Infrastructure Manager at a large Tier 1 Bank.
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Series 3 - Beginning the Automation Journey
Welcome to Part 3 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’.
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Fail Compliance. Risk losing your reputation
Failing to comply with regulations does not just affect the reputation of a business, it personally affects those in charge of the business too.
Other interesting readings:
Technologies referenced in this newsletter: