Contact Centre Optimisation
Revolutionise the customer experience with a blended workforce
How do you achieve outstanding customer service? A blended workforce could do the trick...
Series 4 - Best Practice Automations
Part 4 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’.
How Business Intelligence boosts performance in Call Centres
Looking to reduce costs, create growth and transform your call centre?
Risk & Compliance
Meet Paul - He needs to retrieve legacy call recordings
We want you to Meet Paul - IT Infrastructure Manager at a large Tier 1 Bank.
Series 3 - Beginning the Automation Journey
Welcome to Part 3 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’.
Fail Compliance. Risk losing your reputation
Failing to comply with regulations does not just affect the reputation of a business, it personally affects those in charge of the business too.
Other interesting readings:
Contact Centre Predictions for 2019Beginners Guide to Workforce Management Software
Journey Mapping is still happening in silos
Data skills now key for fixed-income tradersCommerzbank applies machine learning to trade finance compliance
We must turn the page on the public perceptions of finance
Technologies referenced in this newsletter:
Robotic Process Automation
Legacy Call Retrieval