MONITOR
May 2020
Join our webinar | Thursday, June 4th, 3pm
Navigating and Adapting Your Contact Centre For The Future
Thurs 4th June at 3:00pm
Contact Centre Optimisation
Your Exclusive Guide to Cloud Based Contact Centre Solutions
Discover the reality of implementing Cloud solutions, vendors and products available and what the future holds for Cloud Contact Centres.
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Empowering Your Contact Centre During A Time Of Instability
Our resident expert Scott Budding talks us through how WFM is truly excelling in these unprecedented times.
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Handy Checklist For Manging Remote Contact Centre Agents
There's so much to consider when it comes to managing work-from-home contact centre agents. We've got you covered.
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Risk & Compliance
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3 Tips On How To Make Your Voice Recording System More Resilient
Discover how you can implement a back-up plan for your voice recording systems for when the unexpected happens.
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Transform Your Tactical Voice Solutions To Strategic Ones
Gavin Davis from BSL talks about how we can look at those quick tactical decisions that were made during the pandemic to ensure they are part of a strategic deployment going forward.
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Legacy systems can cause a number of challenges within Financial Services. Particularly around record keeping, security vulnerabilities and manufacturers ceasing support. We answer your frequently asked questions on this topic.
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Other interesting readings:
The Real Reason Your Purchase A Dyson Vacuum Cleaner
A Service-First Mindset is the Key to Rebounding From the Crisis with Customer Loyalty Intact
The Top 10 Customer Service Strategies That Stand the Test of Time
Coronavirus: Banks team up with mobile industry to tackle text scams
Ensuring financial sector continuity and innovation on changing landscape
Technologies referenced in this newsletter: