MONITOR 6
May 2019

 

Business Systems Latest Compliance & Workforce Optimisation Technology Insights

Contact Centre Optimisation

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[Guide] How to Power up Customer Experience and Employee Engagement

Effective customer experience and employee engagement is key to business success. Find out how this can be done in our latest guide. 

Download Guide >

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Erlang A within Workforce Management

Erlang C has been a WFM firm favourite for decades. Now there is an alternative. 

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When was the last time you revisited your back-office operations?

With added communication channels and customer expectations, the volume of work in the back-office is increasing - are you doing enough to optimise your back office?

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Risk & Compliance

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Coping with Challenges around Accessing and Managing Call Recording Data

Infrastructure complexity. Recordings spanning decades. End of life systems. Any of these obstacles sound familiar when it comes to accessing and storing your call recording data?

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Legacy Technology in the Financial Services Industry

According to Deloitte’s’ the hodgepodge of systems, platforms and software (mostly legacy) are one of the key challenges for financial institutions. How is this overcome? 

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Series 7 - RPA - 10 Things to Expect in 2019

Welcome to Part 7 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’.

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Other interesting readings:

Technologies referenced in this newsletter: