MONITOR 6
May 2018
Business Systems Latest Compliance &
Workforce Optimisation Technology Insights
Contact Centre Optimisation
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How to reduce attrition rates with Workforce Management
It’s simple – implementing the right workforce management system can reduce absenteeism and attrition, offering your workforce a greater interest in what they do
- Reduce attrition rates today
2\
Interaction Analytics: Deciphering Customer Satisfaction
Building an emotional connection with the customer is vital in a competitive landscape. So how do you find out what's keeping your customers loyal?
- Truly get to know your customers
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Automation in Customer Service Report - 2017
It’s a new era and one with robots. Download our survey to find out whether Robotic Process Automation is gaining momentum as part of the customer service strategy.
- Will robots take over?
Risk & Compliance
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Decrypting Mobile Call Recording
An expert overview of the Mobile Call Recording landscape and technologies available for Financial Institutions
- Decrypt mobile call recording
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Extracting Calls from Old Call Recorders Checklist
Whether you need to access old call recordings for compliance or business intelligence, this checklist lists the legacy call retrieval options available to you
- Access your calls
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Legacy call recordings - bringing it all together for a top Tier 1 bank
Find out how a tier 1 multinational bank managed their large estate of legacy call recording systems originally used to meet different compliance needs.
- Managing legacy call recordings
Other interesting readings:
Technologies referenced in this newsletter:
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