MONITOR
March 2020
BSL Service Continuity
During this uncertain time, we recognise that we are all facing new challenges. Learn how Business Systems are supporting customers during the COVID-19 Lockdown. And please, stay safe.
Contact Centre Optimisation
1\
COVID-19: Maintaining Business Continuity
What are some of the challenges contact centres come across with remote working and how can technology help?
2\
What-if Scenarios - How Can They Help You Plan And Schedule?
Learn how using 'What-if Scenarios' within WFM can help you plan, schedule and understand the impact of unexpected events on the future and recognise what action needs to be taken.
3\
Real-Time Adherence - A Key Ingredient To Help You Manage Your Workforce Remotely
With Contact Centres all over the globe facing the reality of home working for the foreseeable future, real-time adherence is going to be vital to protect service levels.
Risk & Compliance
1\
How To Keep Your Employees Fully Operational From Home
The outbreak of COVID-19 in the UK has highlighted the need for all organisations to introduce additional systems and processes around contingency planning, which previously were not such a high priority.
3\
How To Keep On Top of Compliance With Legacy Systems
When there is little integration between channels the compliance burden can become close to unmanageable. How do you manage this?
Other interesting readings:
Technologies referenced in this newsletter: