MONITOR 6March 2019
Contact Centre Optimisation
Series 7 - RPA - 10 Things to Expect from RPA in 2019
Welcome to Part 7 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’.
CASE STUDY - Equiniti Workforce Management
Find out how Equiniti have improved employee engagement and are now able to view incoming traffic, performance and staffing at an individual skill level!
When was the Last Time you Revisited your Back Office Operations?
Customer Expectations along with added communication channels are growing. Have you considered how this has impacted your back office operations?
Risk & Compliance
Series 5 - RPA - Achieving Automation Excellence
Welcome to Part 5 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’.
Managing Communications Compliance
Financial services organisations need a communications compliance recording solution that is both future-proofed and able to work with multiple formats. How is this achieved?
Consolidate Legacy and Live Data
Don’t miss your chance to attend our event on consolidating your legacy and live voice recording data onto one platform.
Other interesting readings:
How to Improve Internal Communication in the Contact Centre
How automation can improve the millennial working experience
When are the dangerous times to deliver customer service - and how can you manage them?
Banks of the future must maintain human touch
Banks and vendors delay Windows 10 migration despite security fears
Data breaches drive losses from fraud up to £1.2bn
Technologies referenced in this newsletter:
Robotic Process Automation
Legacy Call Retrieval