MONITOR
June 2020
Contact Centre Optimisation
Navigating & Adapting Your Contact Centre For The Future
As COVID-19 lockdown restrictions slowly start to ease, businesses are now turning their attention to reopening and looking forward. Read on to find out how you can adapt and navigate your contact centre during this time.
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Workforce Management ROI Calculator
Would you be interested in finding out the potential savings that could help transform your contact centre operations? Use this simple WFM ROI calculator to find out!
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Your Exclusive Guide to Cloud Based Contact Centre Solutions
Discover the reality of implementing Cloud solutions, vendors and products available and what the future holds for Cloud Contact Centres.
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Risk & Compliance
Challenges Around Managing Compliance Recording Within Financial Institutions
The City Regulator has been tough on issuing fines for compliance recording in the last few years. How can organisations keep on top of this?
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Keep Traders Trading With Mobile Call Recording
Financial Services Firms have had the burden of setting up traders to work remotely, recreating the carefully monitored environment of the trading floor at not just one site, but potentially thousands. How can MVR help?
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Are You Missing Out On Valuable Insights From Your Voice Data?
Voice is a powerful data set for organisations. How can you tap into the insights voice data can provide you with?
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Other interesting readings:
32 Contact Centre KPIs You Need To Track And Why
Now's Not The Time To Be Cutting Customer Experience Funding
The Top 10 Customer Service Strategies That Stand the Test of Time
Conversational financial coaching can transform banks into better trusted advisors
Technologies referenced in this newsletter: