MONITOR 6
June 2018
Compliance & Workforce Optimisation Technology Insights
Contact Centre Optimisation
1\
Building a business case for Call Recording
Are you wondering if Call Recording is the right investment for your business?
Find out how Call Recording is helping businesses increase revenue as well as customer and employee loyalty. Read more
2\
How the Public sector can optimise their workforce and reduce costs
Being able to effectively optimise a workforce can deliver visible cost savings as well as improve the service provided to the customer. Read more
3\
[Webinar] Teleopti Advanced Techniques: Scheduling with Agents & Business in Mind
In this webinar, Dave Hoekstra, Solutions Engineer at Teleopti, will explore how to work with flexible schedules, part-timers, preference-based schedules and even firemen schedules.
Register to learn how you can fit the schedule to company and agent needs.
| Register to the Webinar |
Risk & Compliance
1\
Decrypting Mobile Call Recording
Business Systems' Will Davenport gives an expert overview of the Mobile Call Recording technologies available for Financial Institutions. Read more
2\
Entry Level Speech Analytics solutions have gained in popularity thanks to their powerful keyword search functionality, capable of isolating trade-related calls for compliance checks. Read more
3\
Robotic Process Automation in Financial Services
Garth Hinkel, Head of Technical Services at Business Systems outlines to FStech the main applications of RPA within financial institutions. Read more
Other interesting readings:
The Top 10 Emerging Technologies in Contact Centres
All Customers are Created Equal - Just Some are More Equal than Others
Why Great Customer Service doesn't Cut it
The chief risk officer: it’s not just about managing risk costs anymore
The Financial Executive’s Guide to Extending Compliance Programs to Cloud Applications
Technologies referenced in this newsletter: