June 2018

Compliance & Workforce Optimisation Technology Insights

Business Systems Latest Compliance & Workforce Optimisation Technology Insights

Contact Centre Optimisation


Building a business case for Call Recording 

Are you wondering if Call Recording is the right investment for your business?

Find out how Call Recording is helping businesses increase revenue as well as customer and employee loyalty. Read more


How the Public sector can optimise their workforce and reduce costs

Being able to effectively optimise a workforce can deliver visible cost savings as well as improve the service provided to the customer.  Read more


[Webinar] Teleopti Advanced Techniques: Scheduling with Agents & Business in Mind

In this webinar, Dave Hoekstra, Solutions Engineer at Teleopti, will explore how to work with flexible schedules, part-timers, preference-based schedules and even firemen schedules.

Register to learn how you can fit the schedule to company and agent needs.


Register to the Webinar


Risk & Compliance


Decrypting Mobile Call Recording 

Business Systems' Will Davenport gives an expert overview of the Mobile Call Recording technologies available for Financial Institutions. Read more


Entry Level Speech Analytics 

Entry Level Speech Analytics solutions have gained in popularity thanks to their powerful keyword search functionality, capable of isolating trade-related calls for compliance checks. Read more 


Robotic Process Automation in Financial Services 

 Garth Hinkel, Head of Technical Services at Business Systems outlines to FStech the main applications of RPA within financial institutions. Read more 

Other interesting readings:

Technologies referenced in this newsletter: