Contact Centre Optimisation
Workforce Management Long-Term Forecasting Techniques
A key challenge for any planning team is the ability to create long-term forecasts that provide accurate capacity and resource planning. How do you forecast accurately?
Series 1 - What is Robotic Process Automation?
Welcome to Part 1 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation.
10 Reasons to Consider Hosted Workforce Management
An invaluable guide to any company currently considering whether or not to invest in Hosted Workforce Management.
Risk & Compliance
A Multi-Vendor Centralised Voice Recording Replay Portal
Is it time to consolidate your voice recording data?
Workforce Management within the Financial Services Sector
Managing a workforce of hundreds or thousands of employees with different skills across different locations can be a complex balancing act. How can Workforce Management help?
Digitisation of Tape Recordings
The way call recordings are stored, plays an important role in ensuring organisations are able to access audio assets either for compliance or business intelligence purpose. Read more
Other interesting readings:
How can I Monitor Quality Across all Contact Centre Channels?
Customer Experience Principals:Why Bother?
Two Key Enablers for ROI in Robotic Process Automation
The Emergence of Interaction Analytics as a Compliance Tool
Top 10 Compliance Management Software in 2018
London Claims to be AI Capital of Europe
Technologies referenced in this newsletter:
Entry Level Speech Analytics
Wordwatch Retrieval & Replay Portal