MONITOR 6
July 2018
Contact Centre Optimisation
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Workforce Management Long-Term Forecasting Techniques
A key challenge for any planning team is the ability to create long-term forecasts that provide accurate capacity and resource planning. How do you forecast accurately?
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Series 1 - What is Robotic Process Automation?
Welcome to Part 1 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation.
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10 Reasons to Consider Hosted Workforce Management
An invaluable guide to any company currently considering whether or not to invest in Hosted Workforce Management.
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Risk & Compliance
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A Multi-Vendor Centralised Voice Recording Replay Portal
Is it time to consolidate your voice recording data?
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Workforce Management within the Financial Services Sector
Managing a workforce of hundreds or thousands of employees with different skills across different locations can be a complex balancing act. How can Workforce Management help?
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Digitisation of Tape Recordings
The way call recordings are stored, plays an important role in ensuring organisations are able to access audio assets either for compliance or business intelligence purpose.
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Other interesting readings:
Technologies referenced in this newsletter: