MONITOR 6

July 2018

Compliance & Workforce Optimisation Technology Insights

Business Systems Latest Compliance & Workforce Optimisation Technology Insights

Contact Centre Optimisation

1\

Workforce Management Long-Term Forecasting Techniques

A key challenge for any planning team is the ability to create long-term forecasts that provide accurate capacity and resource planning. How do you forecast accurately?

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2\

Series 1 - What is Robotic Process Automation?

Welcome to Part 1 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation.

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3\

10 Reasons to Consider Hosted Workforce Management

An invaluable guide to any company currently considering whether or not to invest in Hosted Workforce Management. 

Download Whitepaper >

Risk & Compliance

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A Multi-Vendor Centralised Voice Recording Replay Portal

Is it time to consolidate your voice recording data?

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2\

Workforce Management within the Financial Services Sector

Managing a workforce of hundreds or thousands of employees with different skills across different locations can be a complex balancing act. How can Workforce Management help?

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3\

Digitisation of Tape Recordings

The way call recordings are stored, plays an important role in ensuring organisations are able to access audio assets either for compliance or business intelligence purpose. 

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Other interesting readings:

Technologies referenced in this newsletter: