MONITOR
January 2020
|
Contact Centre Optimisation
1\
Top 3 Back Office Productivity Killers And How To Overcome Them
In order to transform your back office, it’s important to start with boosting productivity.
2\
5 Ways to Use Artifical Intelligence (AI) In Your Contact Centre
We’ve all heard about AI and what it could potentially do. But do we really know how it would work in the real world?
3\
12 Reasons Why Contact Centres Need Workforce Management
Our useful guide will explain why modern Contact Centres need WFM technology to remain competitive, whilst effectively managing costs and maintaining operational efficiency.
Risk & Compliance
1\
Top 3 Financial Trends in 2020
Find out what 2020 is going to bring to the world of Financial Services.
2\
Mapping Your Robotic Process Automation Journey
A business toolkit to help guide you towards achieving Robotic Process Automation.
3\
Are You Missing Out On Valuable Insights From Your Call Data?
Voice will always be a powerful data set for organisations. However, this data is not always accessible for many organisations.
Other interesting readings:
Technologies referenced in this newsletter: