MONITOR 6January 2019
Contact Centre Optimisation
Humanise the workplace: MyTime Workforce Management Mobile App
Employees today are looking for flexibility and availability to help meet their busy and complex lifestyle schedules. How can the MyTime app help?
Series 5 - Achieving Automation Excellence
Part 5 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’.
What-if scenarios - how can they help you plan and schedule?
Our brains love to run ‘what-if’ scenarios, we’re in a constant state of what if’s! How can you apply 'what-if' scenarios to your contact centre?
Risk & Compliance
The Impact of Legacy Technology on Digital Transformation in the Financial Services Industry
What are some of the biggest challenges financial institutions face when it comes to digital transformation?
Series 4 - Best Practice Automations
Welcome to Part 4 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’.
Another day another regulation...
How do you identify risks before they happen with proactive call extraction?
Other interesting readings:
Forget-Me-Not Moments & Customer Yawns
14 Tips to provide a kind customer experience
How do I integrate Contact Centre technology with my CRM system?
Mastercard appoints first chief experience officer
Fintech partnerships necessary for legacy bank survival
Design "blindspot" hampering innovation, says ex-Citi head of design
Technologies referenced in this newsletter:
Robotic Process Automation
Legacy Call Retrieval