MONITOR 6
January 2019
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Contact Centre Optimisation
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Humanise the workplace: MyTime Workforce Management Mobile App
Employees today are looking for flexibility and availability to help meet their busy and complex lifestyle schedules. How can the MyTime app help?
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Series 5 - Achieving Automation Excellence
Part 5 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’.
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What-if scenarios - how can they help you plan and schedule?
Our brains love to run ‘what-if’ scenarios, we’re in a constant state of what if’s! How can you apply 'what-if' scenarios to your contact centre?
Risk & Compliance
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The Impact of Legacy Technology on Digital Transformation in the Financial Services Industry
What are some of the biggest challenges financial institutions face when it comes to digital transformation?
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Series 4 - Best Practice Automations
Welcome to Part 4 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’.
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Another day another regulation...
How do you identify risks before they happen with proactive call extraction?
Other interesting readings:
Forget-Me-Not Moments & Customer Yawns
14 Tips to provide a kind customer experience
How do I integrate Contact Centre technology with my CRM system?
Mastercard appoints first chief experience officer
Fintech partnerships necessary for legacy bank survival
Design "blindspot" hampering innovation, says ex-Citi head of design
Technologies referenced in this newsletter: