MONITOR
February 2020
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Contact Centre Optimisation
1\
Top 3 Trends in Contact Centres 2020
Find out what 2020 is going to bring to the Contact Centre world.
2\
What To Consider When Moving To A Cloud Contact Centre
Cloud services have been playing an integral role in allowing contact centres to stay competitive and meet rapidly evolving customer expectations. Here's what to consider when moving to the cloud.
3\
Magic Circle Awards: Please Vote For Us!
We've been shortlisted for the City Wealth Magic Circle Awards! Please vote for us, it would mean a lot – it takes less than a minute to cast your vote!
Risk & Compliance
1\
Top 3 Financial Trends in 2020
Find out what 2020 is going to bring to the world of Financial Services.
2\
Mapping Your Robotic Process Automation Journey
Interested in a business toolkit to guide you towards implementing Robotic Process Automation in your organisation?
3\
How To Keep On Top of Compliance With Legacy Systems
When there is little integration between channels and only manual processes to fall back on, the compliance burden can become close to unmanageable. How do you manage this?
Other interesting readings:
What To Look For When Buying An ACD System
Five Ways To Show Customers The Love
19 Reasons Why Collecting Customer Feedback Is Important For Your Organisation
Demand for Wordwatch grows in FSI
The top tech predictions for 2020
Robotic process automation: A real boon for financial services organisations
Technologies referenced in this newsletter: