MONITOR 6February 2019
Contact Centre Optimisation
Humanise the workplace: Shift Trader
The contact centre mantra is simple – a happy and appreciated employee = enhanced customer service and profitability. How can shift trader help?
WHITEPAPER - The Future of Front and Back Office Workforce Blending
How can blending be seen as the latest stage in the evolution of workforce optimisation (WFO) strategies, in customer-facing operations like the contact centre?
Cloud-Based Vs On-Premise
Have you been considering moving to a cloud-based solution for your contact centre? Here are the main differences between on-premise and cloud.
Risk & Compliance
Series 4 - RPA - Best Practice Automations
Welcome to Part 4 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’.
Legacy Call Recording FAQs
Has one of your recorders reached End of Life? Do you need to extract calls from an old call recording system? Do you still have some recordings stored on a tape that you need to extract?
How to Interrogate Call Data across Multiple Systems
Financial organisations have never been under more pressure to maintain tight control over their data. How can they achieve this?
Other interesting readings:
How to Develop a Digital Service Strategy
5 ways Service Businesses are Losing Clients
3 Lessons From a Customer Service Failure
Nailing Communications Compliance in a Volatile & Litigious Market
Banks and vendors delay Windows 10 migration despite security fears
Break down the barriers to AI adoption
Technologies referenced in this newsletter:
Robotic Process Automation
Legacy Call Retrieval