MONITOR 6
August 2018
Compliance & Workforce Optimisation Technology Insights
Contact Centre Optimisation
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Are you considering Workforce Management? With a wealth of experience under our belt, we address the most frequently asked questions when it comes to Workforce Management technology.
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4 Steps to creating an IVR Programme that Customers don't hate
Here are four key ingredients for creating an IVR platform that will add to, not detract from, customer satisfaction in your contact centre.
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[WEBINBAR] How scheduling fits into Contact Centres' Business Strategies
This webinar-class moves away from the actual scheduling process to what scheduling means for the contact centre and the company’s bigger picture.
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Risk & Compliance
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How can Robotic Process Automation help the Financial Services Industry?
Looking to help build a business case for Robotic Process Automation? Here is how it can help the Financial Services Industry.
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[INFOGRAPHIC] Insiders Guide to End-of-Life (EOL) and Legacy Call Recording
Struggling with the concept of End of Life (EOL) for your call recording system? Download our infographic and find out more.
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Recording of face-to-face Meetings for Compliance within the Financial Industry
In the past few years, it has become clear that financial regulators are upping their game in battling market abuse. How can face-to-face recording help?
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Other interesting readings:
Are You Really Engaging Customers? 3 Tips to Get It Right
If you're serious about CX you must understand employee emotions
Two Key Enablers for ROI in Robotic Process Automation
Banks stand to reap $512 billion revenue boost from 'intelligent automation'
Technologies referenced in this newsletter: