MONITOR
April 2020
BSL's campaign for NHS & AGE UK
We are actively fundraising for the NHS and our local hospital charity in the fight against COVID-19. If you would like to join us, please donate today
Contact Centre Optimisation
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Top Tips For Combating Challenges In The Contact Centre
Catch our top takeaways from our webinar last week on 'Top Tips For Combating Challenges In The Contact Centre During COVID-19'.
If you didn't catch it, then watch the webinar recording:
| Webinar Recording > |
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10 Top Tips For The Modern Contact Centre
Today’s contact centres face more challenges than ever. Here are 10 top tips to help you stay competitive.
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Top 3 Resource Planning Techniques
Workforce planners need to make sure they have the right number of agents with the right skill sets available at the right time. Here are top 3 technqiues to help you plan effectively.
Risk & Compliance
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Do Not Jeopardise The Integrity Of Your Call Recordings
Maintaining data integrity should be a core focus for all organisations.
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Mobile Call Recording- How To Keep Traders Trading
The impact of COVID-19 is being felt by all markets and industries. How can Mobile Call Recording help maintain business continuity during these uncertain times?
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Legacy call recording, access to call data and EOL (end-of-life) system issues can pose a number of challenges for Financial Institutions.
Other interesting readings:
15 Contact Centre Homeworking Problems And How To Overcome Them
How To Support Work From Home Call Centre Agents
How To Sustain Relationships With Customers & Employees During The COVID-19 Crisis
Financial Services and the UK regulation agenda: more than a response to coronavirus
Coronavirus: Why the pandemic is a hotbed for cyber attacks
Exclusive: Businesses call for bank-by-bank breakdown of coronavirus lending
Technologies referenced in this newsletter: