MONITOR 6April 2019
Contact Centre Optimisation
CASE STUDY - Zen Internet Workforce Management
Read about how Zen Internet implemented Workforce Management to help them carry on their journey of being one of the Sunday Times' Top 100 companies to work for.
A Guide to Robotic Process Automation: The Full Series!
Looking to find out more about Robotic Process Automation in your organisation? Then check out our insider's guide: parts 1 - 7!
Power to the People! - Maintaining a Positive Culture in the Contact Centre
What’s the winning formula for a successful contact centre culture?
Risk & Compliance
EVENT: 8th May - Save thousands on legacy support costs!
Find out how our customers have been accessing, managing and extracting their legacy and live call recordings from one platform, saving hundreds of thousands on legacy support costs.
How to Mitigate Conduct Risk with Back Office Workforce Optimisation Technology
Ethical conduct has become a high priority in financial services. How can Back Office Workforce Optimisation help with this?
Series 6 - RPA - Cognitive Automation
Welcome to Part 6 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’.
Other interesting readings:
How can I improve the productivity of Gen Z and Millennial advisors?
How automation can improve the millennial working experience
Omni-Channel: What is an acceptable waiting time?
In wake of money laundering scandal, Swedbank creates financial crime unit
Banco Santander issues in-app fraud warnings for mobile transactions
Growing number of cyber attacks 'damaging' critical UK infrastructure
Technologies referenced in this newsletter:
Robotic Process Automation
Legacy Call Retrieval