MONITOR 6
April 2018
Compliance & Workforce Optimisation Technology Insights
Contact Centre Optimisation
1\
Workforce Management Trends in 2018
Technology is constantly evolving and Workforce Management (WFM) is no exception. Read more
2\
Which Speech Analytics solution is best for you?
There are a number of options available for speech analytics on the market today. Which one is your best fit? Read more
3\
[WEBINAR] Replay: How to better understand the voice of the Customer
How you can improve your customer feedback surveys.
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Risk & Compliance
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Entry level analytics for compliance
With huge amounts of calls being recorded daily across multiple platforms, meeting regulatory deadlines can become a difficult task... Read more
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Getting the most from your mobile call recording
Find out how you can get the most out of your mobile call recording. Read more
3\
Everything you need to know about call retention & retrieval
Call recording and retention of calls is no longer a ‘nice to have’, but now a serious FCA requirement. How can this process be achieved? Read more
Other interesting readings:
3 of the most common customer service complaints
16 things your contact centre might be getting wrong
3 ways to drive digital innovation in your contact centre
Compliance risk must remain a priority despite early talk of MiFID III
The chief risk officer: it’s not just about managing risk costs anymore
The Financial Executive’s Guide to Extending Compliance Programs to Cloud Applications
Technologies referenced in this newsletter: