MONITOR 6
June 2019
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Contact Centre Optimisation
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[Guide] Balancing Organisational and Employee Needs in the Modern Contact Centre
How can you keep employees motivated in the modern contact centre?
| Download Guide > |
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Gamification and Workforce Management
Happier staff means happier customers. So where do you start? And how can Gamification help?
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How to Overcome Lack of Visibility in Your Back Office
Do you know how busy your back office staff are?
Risk & Compliance
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Robotic Process Automation: Series 1-7
Curious to find out more about RPA and how it will work in your organisation? Read our complete blog series!
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[INFOGRAPHIC] Has your call recording system gone EOL?
4 milestones you should know if your systems have gone end of life (EOL) and you're struggling with legacy call recorders.
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[Case Study/Infographic] How we helped 3 Tier 1 Banks with Different Legacy Challenges
We helped 3 tier 1 banks with legacy system consolidation, compliance extraction and accessing and managing multiple systems.
| Download Case Study > |
Other interesting readings:
Artificial Intelligence in the Contact Centre: What You Should REALLY Know
WFO Can Help Contact Centres With Conduct Risk
The Do's and Don'ts of Digital Self-Service
Demand Soars for Business Systems' Wordwatch as Regulatory Requirements Rise
The Right Way to End Risky Business
'Ideological War' Over Future of AI as Businesses Warn Against Robot Tax
Technologies referenced in this newsletter: