MONITOR 6
July 2019
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Contact Centre Optimisation
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[Case Study] How ReAssure Reduced Their Operating Costs
How did ReAssure see a 15% reduction in their operating costs?
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Workforce Management V Workflow Management in the Back Office - What's the difference?
When the two capabilities are implemented harmoniously, the effect can be truly transformative - but firstly, what's the difference between the two?
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[VIDEO] How to Improve Contact Centre Efficiency
Got 2 minutes to spare? Watch our video to find out more.
Risk & Compliance
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Everything You Need to Know About Call Data Legacy Migration
Many organisations will have call recordings spanning decades and accessibility isn’t that simple.
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[VIDEO] How do you manage your voice recording data?
Got 2 minutes to spare? Watch our quick video to find out more.
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Robotic Process Automation & Financial Services
Contracts, compliance, policies, bookkeeping - financial services has always been burdened by a lot of administration and paperwork. How can RPA help?
Other interesting readings:
What is Robotic Process Automation?
Will Emotion Detection Change Customer Experience Forever?
15 Practical Technqiues to Improve Your Voice of the Customer Program
Nearly a third of European firms still not GDPR compliant
Fast and furious: Algo trading pros and cons
How Analytics can keep your cost base low plus deliver improved CX
Technologies referenced in this newsletter: