MONITOR 6
August 2019
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Contact Centre Optimisation
1\
[Whitepaper] Mapping Your Robotic Process Automation Journey
Download our business toolkit to guide you towards achieving Robotic Process Automation excellence!
2\
Introduction to WFM Real Time Management
A quick guide on Real Time Management in the contact centre - here's what you need to know.
3\
How to Transform and Future Proof Your Contact Centre Back Office
Your back office plays an important part in the customer experience. Don't let it be overlooked!
Risk & Compliance
1\
Everything you Need to Know About Call Data Legacy Migration
Under what circumstances would an organisation need to consider call data legacy migration?
2\
Are You Missing Out On Valuable Information From Your Data?
Voice data is powerful. How can organisations leverage it to really tap into valuable insight to better processes and operational efficiency?
3\
By understanding the science behind trade reconstructions, automated solutions can cut time from days to minutes!
Other interesting readings:
22 Contact Centre Cost Saving Ideas
The Final Journey: CX and the Death of a Loved One
3 ways to talk about CX so others will want to listen
Taming the Call Recording Tiger!
How to ensure new technology fits in with legacy architecture
How Analytics can keep your cost base low plus deliver improved CX
Technologies referenced in this newsletter: