MONITOR
July 2020
Contact Centre Optimisation
Guide: Business Continuity & Disaster Recovery In The Contact Centre
Disasters and their effects on contact centres can come without warning and impact your company's reputation and bottom line. Read on to find out how you can adapt and navigate during this time.
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How To Manage A Gradual Return To The Office With Workforce Planning
To all the planning and contact centre teams who have done a great job throughout this pandemic - well done! Your success has inspired our very own Scott Budding to write an article on how WFM can also help organisations get back up and running in the office!
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Managing Your Workforce Remotely With Real-Time Adherence
How have you managed to measure staff productivity and engagement whilst remote working? Find out how Real-Time Adherence can help.
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Workforce Management ROI Calculator
Would you be interested in finding out the potential savings that could help transform your contact centre operations? Use this simple WFM ROI calculator to find out!
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Risk & Compliance
WhatsApp Business Call Recording In the Financial Industry
While WhatsApp is highly convenient for employees to use, the platform can cause severe compliance and security breaches for financial firms who are already having to deal with complex mandates to ensure recording compliance. Here's why.
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What To Consider With Call Data Legacy Migration
Many organisations will have call recordings spanning decades and accessing them isn’t that simple. So under what circumstances would an organisation need to consider call data legacy migration?
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6 Common Human Errors That Result In Call Recording Tech Failure
It's important to ensure your call recording system is functioning properly at all times, especially if needed for compliance recording. What are some of the common human errors that can result in call recording failure?
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Other interesting readings:
Technologies referenced in this newsletter: