MONITOR 6
February 2018
Compliance & Workforce Optimisation Technology Insights - Highlights of 2017
Contact Centre Optimisation
1\
Measuring agent productivity - the easy way
One of the biggest challenges a contact centre faces is the ability to measure agent productivity. Find out how you can measure agent productivity for effective reasults - Read more
2\
3 Technologies that Reduce Cost in the Contact Centre
Contact Centre Managers can face a real challenge when it comes to reducing cost. How can this be helped? - Reduce costs in your Contact Centre
3\
5 Things you should know about Business Systems' Workforce Management offering
The company you choose to implement your Workforce Management solution can impact how quickly you see a return on investment as well as the quality of service you deliver to your customers - Find out what it means to work with us
Risk & Compliance
1\
What is Entry Level Speech Analytics and why it's a must for MiFID II Compliance
In light of MiFID II, entry level analytics solutions have gained popularity with packages that can be easily and effectively budgeted for - Find out more
2\
Fail Compliance. Risk losing your reputation
Failing to comply with regulations does not just affect the reputation of a business, it personally affects those in charge of the business too - Find out more
3\
Robotic Process Automation in Financial Services
Garth Hinkel, Head of Technical Services at Business Systems, outlines to FStech the main applications of RPA within financial institutions - Find out more
Other interesting readings:
Technologies referenced in this newsletter: