MONITOR 6
December 2017
Business Systems Latest Compliance &
Workforce Optimisation Technology Insights
Contact Centre Optimisation
1\
Robotic Process Automation in Customer Service
As consumers, we have come to expect immediacy and accuracy. How does Robotic Process Automation (RPA) play its part in this?
- Drive transformation with RPA
2\
Workforce Management for the Back Office
How can back office WFM help cut costs, meet service level arrangements and establish operational efficiency?
- Discover the benefits of WFM Back Office
3\
Getting the most out of Call Quality Monitoring
Call Quality Monitoring (QM) still remains an important focus for customer service orientated organisations.How can you utilise it?
- Become a QM guru
Risk & Compliance
1\
The emergence of Interaction Analytics as a compliance tool
How Interaction Analytics can be used to help comply with upcoming regulations within the financial industry.
- Protect your business with Analytics
2\
MiIFID II & Mobile Call Recording checklist
MiFID II is just around the corner. Let us help you with any last minute preparations.
- Take action today
3\
Recordings of face-to-face meetings for compliance within the financial industry
Financial regulators are upping their game in battling market abuse. Find out how can face-to-face recording be a part of your compliance strategy.
- Capture face-to-face recordings
Other interesting readings:
Technologies referenced in this newsletter: