MONITOR 6
November 2017
Business Systems Latest Compliance &
Workforce Optimisation Technology Insights
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Contact Centre Optimisation
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Black Friday - Is your contact centre ready?
Black Friday is just around the corner. Here are our top workforce management forecasting tips for contact centres
- Is your contact centre ready?
2\
The best ways to utilise Speech Analytics
Speech Analytics is by no means a new concept. How can contact centres utilise this technology?
- Utilise Speech Analytics
3\
Bringing Quality Monitoring into the heart of the Contact Centre
WEBINAR REPLAY: Learn the latest best practices and how to implement a Quality Monitoring programme that delivers better customer service
- Become a QM guru
Risk & Compliance
1\
Legacy Call Recording, Retention and Retrieval
With MiFID II, call recording and retention of calls is no longer a ‘nice to have’, but a serious FCA requirement.
- Everything you need to know about call retention and retrieval
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Increased demand for GDPR and MiFID II compliance solutions
MiFID II & GDPR is just around the corner. Help meet the demands of these regulations with mobile call recording.
- Take action today
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6 technologies driving recording compliance in 2018
2018 is just around the corner. Which technologies are a must have for compliance?
- Compliance in 2018
Other interesting readings:
Technologies referenced in this newsletter: