MONITOR 6
August 2017
Business Systems Latest Compliance &
Workforce Optimisation Technology Insights
Contact Centre Optimisation
1\
Top 4 Technologies that Reduce Costs in the Contact Centre
Contact Centre Managers can face a real challenge when it comes to reducing cost. Here are our top 4 technologies that can help optimise costs without compromising quality. Read more
2\
Case Study: Driving Service Excellence with Interaction Analytics
A world-class investment corporation turns to long standing partner Business Systems to help them gain enough visibility and insight from their customer calls. Read more
3\
Infographic: The State of Workforce Management
Is it finally 'game on' for Workforce Management? We wanted to find out, so we asked 100 contact centre professionals what they thought. Read more
Risk & Compliance
1\
Navigating the Voice Recording Landscape of MiFID II
Business Systems’ Tim Thurston explains the challenges Financial Institutions face with recording voice for MiFID II compliance. Read more
2\
Do Not Jeoprardise the Integrity of Your Call Recordings
Maintaining data integrity should be a core focus for all organisations; compromised data can not be used and they may result in significant costs if they are needed for regulatory compliance. Read more
3\
Implementing Mobile Call Recording
When implementing mobile call recording, there are a number of factors which should be taken into consideration. Read more
Other interesting readings:
Click below to find out more about the technologies referenced in this newsletter:
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