MONITOR 6
September 2016
Your latest Call Recording, Workforce Optimisation & Compliance insights
Risk & compliance
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Major regulation and compliance challenges around legacy call recording
The key questions then to be asked by financial services firms are who should be recorded, who will be allowed access to recordings, and, most importantly, how the firm will cope with regulatory requests. more
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Interview Recording White Paper
Find out how digital evidence recording can be effectively implemented and how nationwide adoption of this technology benefits the Police services, Criminal Justice System (CJS) and Public. more
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The Evolution of Mobile Call Recording
The evolution of mobile call recording and the journey it has been on to reach where it currently stands in the marketplace today. more
Contact centre optimisation
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5 top tips for deploying a WFM employee portal
If you’re considering deploying an employee portal through a Workforce Management solution, these tips will help you ensure a successful outcome. more
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Improving customer service unlocks the key to success in the Hospitality industry
With the UK setting a new record of more than 30 million tourists visiting the city last year, attracting and retaining customers is key for a hotel's survival. more
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Why Online Gambling Operators should bet on Voice Technologies
With the phone still a popular channel, remote gambling operators need to be able to ensure high levels of service quality and compliance beyond their websites. more
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