MONITOR 6
November 2016
Business Systems Latest Compliance &
Workforce Optimisation Technology Insights
Risk & compliance
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Insiders Guide to EOL and Legacy Call Recording
[INFOGRAPHIC] Struggling with the concept of End of Life (EOL) for your call recording system? This infographic might help. more
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Which Mobile Phone Recording Solution is best for you?
Mobile phone recording technology has come on leaps and bounds over the last few years, this is primarily due to mobile networks now having the infrastructure to support call recording. more
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6 common human errors that can result in call recording tech failure
6 common mistakes and omissions that can result in your call recording system not performing as it should. more
Contact centre optimisation
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The business case of Process Automation for Councils
Despite the progress made so far –such as introducing electronic means of communications which have certainly improved service times and costs- there is still room for process optimisation. more
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[INFOGRAPHIC] These are your current (or future) employees and customers. Are you getting it right in attracting them and keeping them loyal? more
3\
5 Quality Monitoring challenges which Interaction Analytics can solve
In a market that is rapidly changing due to increased customer expectations, Speech and or Interaction analytics can be a technology game-changer. more
Other interesting readings:
Click below to find out more about the technologies referenced in this newsletter:
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