Transforming Your Tactical Voice Solutions

Today we see ourselves in a situation where many organisations have had to quickly implement solutions to support home working during the COVID-19 outbreak. The decisions made have most likely been tactical ones and don’t necessarily fit in with strategic plans. 

The rules haven’t changed since COVID-19, organisations are still required to accurately capture, store, replay and extract voice communications within the appropriate time periods to avoid exposure with the Regulator.  The continued necessity to protect the integrity of the markets, provide transparency to the Regulator and remain vigilant of any trader risk  means the same controls must be put into place at the home office. 

The ability to meet the stringent regulatory demands and to deliver an operating environment that protects customers and the firm’s reputation is a must, but do the newly implemented remote working solutions fit within your existing regulatory framework?   

The challenge faced now is how do you operate with these separate silos of data that have been created through the introduction of mobile call recording, app based recording such as Teams or Skype or IM?  How do you have a holistic view so you can understand the complete picture of the risk you are carrying? 

Tactical Decisions must become part of strategic plans 

It’s time to take a step back and look at those quick tactical decisions that were made to ensure they are part of a strategic deployment, while managed as part of a business continuity policy. 

All the disparate data silos need to be managed centrally so they can be easily extracted into required applications such as surveillance platforms, transcription tools, trade reconstruction or analytics.   Many of these recording solutions will have their own extraction tools, but the separate data silos still remain.  A solution is required that ensures all those data silos can be ingested into one central repository so they can be easily replayed and accessed all within the necessary time frames if the regulator comes knocking. 

In comes Wordwatch, a unique technology application 

Wordwatch, from Business Systems is a unique technology application that draws recordings from multiple modalities whether they are live or legacy into one place, ready to be delivered to your chosen business application e.g. transcription. This single viewing panel will make today's ‘tactical communications’ part of ‘tomorrows strategic, integrated solution’ requirements! 

Talk to us about how we have helped our customers with voice recording complexity issues around: 

• Managing separate silos of data in one place 
• Maintaining integrity of data 
• Evolving channels such as Skype, Teams and IM  
• Managing infrastructure and costly legacy solutions 
• Providing self-service for compliance teams and much more.. 

Look us up and be amazed at what we can do! We have some great customer case studies we would be happy to share with you. 

To find out more, visit our website: www.businesssystemsuk.com