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MONITOR 6
October 2016

Your latest Call Recording, Workforce Optimisation & Compliance insights

  Risk & compliance

 1\

The business case for Robotic Process Automation within the financial services sector

For the financial industry, and indeed for any other highly regulated industry, Robotic Process Automation is more likely to save jobs rather than hack them. The reason is simple; the cost of a mistake may cost millions of pounds in damages and fines. more

 2\

Securing your Voice Recording Solution

When a recording solution is implemented it should have the latest releases and updates installed by your service provider. From this point on, it will need managing. more

 3\

Call Retrieval & Replay portal awarded Best in the UK

Business Systems wins Recognised Leaders in Workforce Optimisation Solutions – UK award, where its unique Vocal WordWatch portal is recognised as Best for Call Retrieval & Replay Technology – UK more

  Contact centre optimisation

 1\

Insurance Sector: An industry ripe for Interaction Analytics

the use of Interaction Analytics can make a real difference to Insurance companies who look to safeguard compliance and market share. more

 2\

Making Call Recording work for the entire business

Tested ideas on how to increase the return on your investment in call recording, whilst empowering your Sales, Marketing and HR functions. more

 3\

Why you should consider Skype for Business Recording

By recording customer interactions taking place over Skype, organisations are able to capture valuable information that can improve their understanding of customer pain points and reason for contact. more

Other interesting readings:

Click below to find out more about the technologies referenced in this newsletter:

WORDWATCH RETRIEVAL & REPLAY

ROBOTIC PROCESS AUTOMATION

PROFESSIONAL SERVICES

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