MONITOR 6

July 2016

Business Systems Latest Call Recording,
Workforce Optimisation & Compliance Insights

 Risk & compliance

1\

Managing change without compromising compliance

There is no way we can avoid the unknown unknowns. The only way is to place the right safeguards (with technology the prime enabler) that will help you prepare for any eventualities and in turn spot potential risks faster. more

2\

A window into the world of Legacy & Compliance

Survey results: are key aspects being omitted when it comes to legacy strategies within the financial sector? Findings indicate that currently financial institutions are moving at different paces. more

3\

Do not jeopardise the integrity of your call recordings

There are two important considerations that need to be taken into account to ensure data integrity. more

 Contact centre optimisation

1\

Workforce management within the financial services sector - is there real value to be gained?

Scott Budding, Implementation Consultant (WFO) at Business Systems, outlines to FStech the advantages of enterprise workforce management solutions. more

2\

WFM vs EXCEL Calculator

13 simple questions to help you decide which planning tool is best for your operation. more

3\

The 3 pillars of successful Service and Support

Failing to deliver on service can be extremely costly for any organisation -91% of unhappy customers will not willingly do business with you again! more

Other interesting readings:

Compliance Alone Won't Keep Your Brand Safe

MIFID II continues even with Brexit

Cost of data breach study: global analysis

Successful customer experience moves past loyalty and towards desire

5 reasons a company may fail customer service

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