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MONITOR 6

June 2016

Business Systems Latest Call Recording,
Workforce Optimisation & Compliance Insights

 Risk & compliance

1\

Case study: Driving service excellence for a world-class investment corporation with Interaction Analytics

Business Systems implements NICE Interaction Analytics to help add value to the Bank's Client Service Centre. more

2\

Compliance & Conduct Risk In Financial Services Forum

4 important parameters you should look out for when researching a call recording solution that could make a big difference down the line (and your bottom line)! more

3\

The Insider’s Guide to Live & Legacy Call Recording Part 3 - Emergency Services

In Part 3 of The Insider’s Guide we meet Anna, a Control Centre Manager who works within the Emergency Services sector. more

 Contact centre optimisation

1\

Ask the Expert – How to Really Empower your Agents

The key points discussed during the joint webinar with Call Centre Helper on how technology can facilitate agent empowerment. more

2\

The best ways to utilise Speech Analytics in the contact centre

Best practice tips on how you can utilise Speech Analytics in your contact centre. more

3\

4 Things to Consider When Buying a Call Recording Solution

4 important parameters you should look out for when researching a call recording solution that could make a big difference down the line (and your bottom line)! more

Other interesting readings:

Compliance Management Increasingly Key For Digital Payments And Subscription Processors

Fraud costing the UK economy £193bn a year

FCA opens regulatory sandbox

Unhappy With Your Customer Service Experience? Consulting This 19-Point Checklist Will Help

One of the most powerful customer service and sales tools ever!

Check the most recent Business Systems and industry updates on Linkedin

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