MONITOR 6
May 2017
Business Systems Latest Compliance &
Workforce Optimisation Technology Insights
Contact centre optimisation
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Forecasting and scheduling for multi-channel contact centres
Too often, although a contact centre will support multi-channel communication, these channels are managed in silos. So how can you optimise resource planning and overcome channel silos? more
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How to use call recording to solidify your market share within the property sector
Do you know why some of your inbound property enquiries fail to secure any viewings? more
3\
Webinar Replay: How To Better Understand The Voice Of The Customer
Callcentre Helper, Business Systems and Moo explore different techniques and technologies that can help you gain better insight and understanding of the voice of your customer. more
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Risk & compliance
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Using Speech Analytics in Retail Banking
With £1.9 billion paid in compensations during the 2nd half of 2016, speech analytics maybe one of the best investments a retail bank can make. more
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The business case for Robotic Process Automation within the financial services sector
Banks, insurers, traders and other financial services institutions are constantly facing demands for auditability, security, data quality and operational resilience. Robotic Process Automation allows them to meet these demands and achieve significant operational efficiency. more
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6 technologies that will drive recording compliance in 2017
A breakdown of what we see as the ‘must have’ compliance-driven solutions for 2017 and beyond, and what they can deliver. more
Other interesting readings:
Click below to find out more about the technologies referenced in this newsletter:
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