MONITOR 6
February 2017
Business Systems Latest Compliance &
Workforce Optimisation Technology Insights
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Contact centre optimisation
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Top 4 technologies that reduce cost in the contact centre
Contact Centre Managers can face a real challenge when it comes to reducing cost. To make the most out of every customer interaction requires a balance of productivity, quality and efficiency in day to day operations. more
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How can Real Time Guidance & Automation boost your contact centre performance?
Designed to improve productivity as well as service, Real Time Guidance and Automation can help boost contact centre performance by allowing organisations to better shape their customer interactions in real time. more
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Building a solid business case for Interaction Analytics
In this recently updated article we discuss how to best support a business case for implementing Interaction Analytics in the organisation -stakeholder buy in and KPIs are just a few of them. more
Risk & compliance
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Failing compliance has become a personal matter
In a world where super-size fines no longer shock or deter bad practices, regulators have moved on to using a wider range of measures to ensure compliant behaviour from both firms and individuals. more
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Do not jeopardise the integrity of your call recordings
Compromised data can not be used and they may result in significant costs if they are needed for regulatory compliance. Call recording data is no different. more
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Insurance sector: An industry ripe for Interaction Analytics
Transparency, Fairness, Competition. These are the 3 predominant forces that are shaping the increasingly competitive landscape of the insurance sector in the UK. So today, within this highly scrutinised environment, perhaps the biggest challenge faced by insurance companies is the need to maintain profitability. more
Other interesting readings:
Click below to find out more about the technologies referenced in this newsletter:
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