MONITOR 6

September 2017

Business Systems Latest Compliance &
Workforce Optimisation Technology Insights 

Contact Centre Optimisation

1\

Which Workforce Management solution is best for you?

Find out about the different functions to consider that will influence the type of WFM solution you choose for your organisation. Read more

2\

Getting the most out of your Call Quality Monitoring 

When deciding to invest or upgrade in a Quality Monitoring solution you will want to make the most out of your investment - find out how. Read more

3\

The best way to utilise Speech Analytics in the Contact Centre

Here we outline four of the best ways to utilise speech analytics technology in your contact centre. Read more 

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Risk & Compliance

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MiFID II & Mobile Call Recording Checklist

Mobile call recording checklist to help guide you on your route to MiFID II compliance. Download the checklist

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Disprove Misselling Allegations and De-risk Information Processing

With £1.9 billion paid in compensations during the 2nd half of 2016, and pension annuities about to become the new PPI, artificial intelligence and analytics may be one of the best investments an insurance company can make. Read more

3\

Extracting Calls from Old Call Recorders Checklist

Whether you need to access old call recordings for compliance or business intelligence, this checklist lists the legacy call retrieval options available to you. Download Checklist

Other interesting readings:

Defining, Adopting and Executing on Fintech

Using Culture to Drive Innovation at Your Bank 

15 Scheduling Mistakes You Need to Avoid at All Cost

21 Practical Techniques to Boost Customer Satisfaction in Less Than Six Weeks

Technologies referenced in this newsletter:

Mobile Call Recording

Wordwatch Retrieval & Replay Portal

Workforce Optimisation