Business Systems

Business Systems is exhibiting at The Forum Spring Conference today. 👋 Stop by our stand to discuss your Workforce Management & Planning challenges with our WEM experts, and learn how Business Systems can help optimise and future proof your #contactcentre operations. Plus, there's a pair of Apple AirPod Pros up for grabs! 🎧 https://lnkd.in/ep3afiXm #TheForum #WFM #BusinessSystems

Business Systems is a Silver Sponsor at this year's NICE Interactions International, being held in London on 24th & 25th June. Join our team at the leading CX event to experience the latest innovation, insights, expert analysis and best practice to transform your business. Learn how to master AI in customer experience from the biggest community of global CX leaders. Book your tickets now: https://ow.ly/GB6550RkWmg #NICEInteractions #BusinessSystems #CX

Come say hi to the team! 👋 Join Stephen Roberts, Shaunna Wilson and Sav Shingadia at The Forum's Spring Customer Strategy & Planning Conference next week! Stop by our stand to discuss how Business Systems can support you in tackling your business challenges and help: 👉 Optimise operations & current solutions 👉 Increase agent engagement 👉 reduce costs https://ow.ly/VQBM50RjNjo #wfm #contactcentres #resourceplanning #cx

The Wordwatch team are at the Financial Services Risk & Compliance Conference in London today. Attending? Stop by the stand and learn how Wordwatch helps organisations address record keeping challenges, simplify compliance and generate value from their interaction data. #financialservices #wordwatch

As part of our ESG programme, we are proud to support Ripple Africa. It’s a fantastic cause that aims to inspire communities to achieve a sustainable future – in fact, its belief is “Providing a hand UP and not a hand out,” and that philosophy has been central to the charity’s ideology for nearly two decades. In the last financial year, we have helped to fund 1,136 seedlings as part of the project’s tree-planting and forest conservation programme. They have teams in Mzimba, Nkhotakota and Salima Districts, who are working with individual farmers and community groups to plant seedlings, along with friends and family members. We really enjoy reading updates from the team at Ripple Africa about the individual farmers and families that are benefiting from everyone’s collective efforts. While they have faced some big challenges along the way, including unreliable rains, more than two million seedlings have been planted and raised since it begun, and we are delighted to continue playing a part in enabling communities across Africa to achieve a sustainable future. Learn more here: https://rippleafrica.org/ #SupportingSustainableProgrammes #Sustainability #Treeplanting #ForestConservation #ESG

Come and say hello! 👋 Business Systems is attending key industry events throughout this quarter. This is your chance to meet our team and discover how Business Systems can help you optimise operations, deliver great CX and build stronger relationships with your customers. See you there! bslgroup.com/events #CCaaS #CX #wfm #businesssystems

Heading to the Financial Services Risk & Compliance Conference in London next week? Join Joey Varney, Emma Harvey and Jonathan Annette at the Wordwatch stand to discuss your record keeping challenges. Learn how to: 🔹 Consolidate your communications data 🔹 Manage risk 🔹 Unlock value from your data. See you there! #compliance #surveillance #wordwatch

As managing risk, ensuring compliance and improving oversight becomes increasingly challenging, 74% of banks plan on investing in new voice surveillance technology within the next 3 years. In our latest blog, we identify the driving forces behind this significant trend and why voice surveillance should be your next strategic investment: 🔹 The cost of non-compliance 🔹 High false positives and expensive resource 🔹 Unlock hidden intelligence Read the full blog here: https://ow.ly/5LUi50R8b2w #surveillance #compliance #wordwatch

Are you getting the most out of your Workforce Management solution? Business Systems offers FREE health checks and discovery days to help businesses: ✔️ Uncover hidden features within their existing WFM ✔️ Maximise the value of their current solutions ✔️ Boost efficiency and optimise scheduling Our experienced WFM consultants can help you leverage your existing investment and achieve real results. Book your consultation today! https://ow.ly/s6xm50R8fpa #WFM #contactcentres #BusinessSystems

Ready to level up your workforce management? Read our latest guide covering the key trends and challenges facing contact centres in 2024, to help you optimise your operations and provide exceptional customer service. Download the guide to find out more about: 👉 AI and Machine Learning 👉 Improving Employee Engagement 👉 Data Driven Efficiencies 👉 Supporting Vulnerable Customers 👉 Mobile-First Approach https://ow.ly/982n50R4gI6 #workforcemanagement #contactcentre